Managed IT Services for Small to Medium Businesses
Service Desk is a next generation graphical business solution delivered through a range of interfaces, including console, Web portal, or PDA, enabling your organization to deliver outstanding IT support services to employees and customers.
LAN-Desk Service Desk combines ITIL-verified and process-driven incident, problem, and change management; customer support; assignment; service levels; escalation; and e-mail notification, and is suitable for any organization that seeks to provide an outstanding level of support service.
Service Desk Support can help with:
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Efficient and higher quality problem solving.
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Intuitive, role-based information delivery to reduce training requirements.
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Valuable business insight through real-time graphical monitors.
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Faster incident logging and resolution.
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Powerful self-service to help users help themselves.
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Powerful management and reporting tools for enhanced decision making.
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A simple and effective way to introduce and utilize ITIL best practices.
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High configuration ability to meet organizational needs.
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Seamless integration with leading enterprise, desktop and network management systems.
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An ideal way to deliver shared services both outside the IT department and with other organizations.